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FAQs


First. Production

1 How long does your company’s normal product lead time take?

A:Generally, it will take 15 to 30 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.

2 What are the technical indicators of the product?

A:Pump capacity: m³/h head: m

3 Do your products have a minimum order quantity?

A:MOQ 1 SET

4 What is the total production capacity of your company?

A:1000 sets every month

5 How large is your company? What is the annual output value?

A:100 +people, $100,0000.00+

6 Do you test all your goods before delivery?

A: Yes, we have 100% test before delivery.

Second. payment methods

1 What are the acceptable payment methods for your company?

A:T/T 30% as deposit, and 70% before delivery. We’ll show you the photos of the products and packages before you pay the balance.

2 What is your terms of delivery?

A: EXW, FOB, CFR, CIF, DDU.

Third. Market and Brand

1. Does the company have its own brand?

A:U-POWER;(can be customized or named brand)

2 Which countries and regions have your products been exported to?

A:Peru, Chile, Botswana, Australia, Europe, Asia and Southeast Asia

3. What are the main markets covered?

Four. service

1 How does your company provide after-sales service for your products?

A: 1 year or 12000 work hours quality warranty from our shipping date depending on different products and some other factors. (Either comes first).

2 What online communication tools does your company have?

Alibaba,Wechat, WhatsAPP,Linkedin,Facebook etc. 24 hours online.

3 What are your complaint hotlines and email addresses?

0086 536 222 560; 0086 536 222 690; crownyang@upower09.com.cn;aimee@upower09.com.cn